These Terms and Conditions govern the use of the neustar games platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to all terms set out here.
To register and use the neustar games platform, you must meet all of the following requirements at all times:
neustar games reserves the right to request proof of age, identity, and location at any time. Accounts found to be registered by or on behalf of ineligible persons will be suspended and any remaining balance handled in accordance with applicable procedures.
Each player may hold only one active account on the neustar games platform. Creating multiple accounts, whether under the same or different identities, is a serious breach of these Terms and will result in the suspension of all associated accounts.
When registering, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, and a valid Philippine mobile number. You are responsible for keeping this information up to date.
KYC Verification: Before withdrawals are enabled on your account, you will be required to complete identity verification by submitting a valid government-issued ID (such as a Philippine passport, driver's licence, or national ID). Verification is also required when account activity triggers additional review under our standard security procedures.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any OTP codes sent to your registered mobile number. Do not share login details with any other person. If you suspect unauthorised access to your account, contact support immediately.
All deposits on the neustar games platform are made and held in Philippine Peso (PHP). No foreign currency accounts or conversions are offered.
Accepted deposit methods include Philippine online and mobile banking, bank transfers through Instapay and PESONet, and local e-wallets. Specific available channels are displayed at the point of deposit within your account.
Funds deposited into your account are held for gaming purposes only. Deposited funds should not be treated as savings or investment holdings.
Withdrawal requests are available to verified accounts only. If KYC verification has not been completed, withdrawal functionality will remain restricted until the verification process is finalised.
If a promotional balance is part of your account balance at the time of a withdrawal request, applicable bonus terms will be assessed before the withdrawal is processed.
All games available on the neustar games platform are subject to the individual game rules displayed within each game interface. By placing a bet, you confirm that you have reviewed and accepted the applicable game rules.
Digital games (slots, digital table games, eBingo) use certified random number generation (RNG). Each result is statistically independent. No outcome is influenced by bet size, account history, player status, or any other external factor. RNG certification ensures that results cannot be predicted or manipulated by any party.
Live casino games are conducted by real dealers using physical equipment (card decks, roulette wheels). Results are governed by the physical processes in play and are equally unpredictable.
Sports betting results are determined by the actual outcome of the relevant sporting event. Bets are settled in accordance with the specific rules applicable to each sport and market type, as displayed in the betting interface.
In the event of a technical malfunction during a game session, neustar games reserves the right to void affected bets and return the relevant stakes. Decisions made in good faith to resolve technical issues are final.
neustar games may offer bonuses, promotions, and other incentives to registered players from time to time. All such offers are subject to specific terms that will be communicated at the time the offer is made.
The following activities are strictly prohibited on the neustar games platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
neustar games may suspend or close an account at any time in the following circumstances:
Where an account is suspended for a reason other than breach of terms, any verified real-money balance (excluding uncleared bonus funds) will be returned to the account holder through their verified payment method following completion of any required review process.
Players who wish to close their own account voluntarily, including for responsible gaming purposes, should contact support through the in-platform chat or support email.
neustar games is committed to providing tools that help players manage their gaming activity. The following controls are available to all registered players through account settings:
Gaming should be treated as a form of entertainment with a defined budget. neustar games does not represent, imply, or suggest that any game or betting activity will result in profit, consistent wins, or financial gain. All games carry a risk of financial loss.
If you feel that your gaming is no longer within your control, please use the self-exclusion feature or contact our support team immediately. For additional support resources, visit the Responsible Gaming page.
neustar games provides the platform on an "as available" basis. While we maintain the platform to a high standard of reliability and security, we do not guarantee uninterrupted or error-free access at all times.
Nothing in these Terms limits liability for fraud, wilful misconduct, or any other matter where limitation of liability is not permitted by applicable law.
neustar games reserves the right to update or amend these Terms and Conditions at any time. Changes will be communicated through the platform and, where material, through notification to registered players.
Continued use of the platform after an amendment has been posted constitutes acceptance of the updated terms. If you do not agree with changes to the Terms, you should stop using the platform and contact support to initiate account closure.
The date shown in the "Last reviewed" field at the top of this page reflects when the current version of these Terms was last updated.
If you have questions about these Terms and Conditions, or if you need to raise a concern about your account, please contact the neustar games support team through the following channels:
For responsible gaming requests including self-exclusion, account closures, or limit adjustments, the support team can process these through either channel listed above.
A plain-language summary of the six most important areas covered in these Terms. Always refer to the full text above for the complete and binding version.
No exceptions. The minimum age to register and use neustar games is 21. This applies regardless of any other local gaming age rules. Age verification is part of the KYC process.
Deposits, balances, bets, and withdrawals are all in Philippine Peso. No foreign currency exposure, no conversion. Cryptocurrency and credit cards are not accepted for gaming transactions.
Each player may hold only one active account. Duplicate accounts are a breach of these Terms and will result in suspension of all accounts involved, including any balances held.
Digital games use certified RNG. Live casino uses real physical processes. No outcome in any game format can be predicted, manipulated, or guaranteed — by the platform or by any player.
Keep your login credentials and OTP codes private. neustar games will never ask for your password. If your account is accessed without your authorisation, contact support immediately.
Deposit limits, session time reminders, and self-exclusion are available to all players in account settings. If gaming is affecting your wellbeing, use these tools or contact support immediately.