This Privacy Policy explains what personal data neustar games collects from players, how it is used, who it may be shared with, and what rights you have over your own information. We are committed to handling your data responsibly and transparently.
neustar games operates the online gaming platform at neustargames.com, serving players based in the Philippines. As part of running this platform, we collect and process certain personal data from registered players and visitors. This policy covers what data we collect, why we collect it, how long we keep it, and what your rights are in relation to it.
We collect only what is necessary to provide the platform services, maintain account security, process financial transactions in Philippine Peso, meet verification requirements, and improve the overall player experience. We do not sell personal data to third parties for marketing purposes.
The following categories of personal data may be collected when you register, verify your account, use the platform, or interact with our support team:
| Category | Examples | When Collected |
|---|---|---|
| Identity data | Full name, date of birth, government ID details | Registration and KYC verification |
| Contact data | Mobile number, email address | Registration |
| Financial data | Payment method details, transaction history in PHP | Deposits and withdrawals |
| Account activity data | Login history, game sessions, bet history, balance history | Ongoing platform use |
| Device and technical data | IP address, device type, browser type, OS | Each session |
| Communications data | Support chat logs, email correspondence | When you contact support |
| Responsible gaming data | Deposit limits set, self-exclusion requests | When tools are used |
We do not intentionally collect sensitive personal data beyond what is required for identity verification (government ID). We do not collect information on racial or ethnic origin, political opinions, health data, or religious beliefs.
Personal data collected through neustar games is used for the following purposes:
We process personal data on the following legal grounds:
neustar games does not sell your personal data. We may share data only in the following limited circumstances:
All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We do not share your data with advertising networks or social media platforms for targeted marketing.
We retain personal data for as long as your account is active and for a reasonable period thereafter, in line with the following principles:
When data is no longer needed for any of the purposes described in this policy and no legal obligation requires its retention, it is securely deleted or anonymised.
neustar games implements technical and operational security measures to protect personal data from unauthorised access, loss, misuse, or disclosure:
No system is completely immune to risk. If you suspect that your account has been accessed without your authorisation, contact support immediately through in-platform live chat or at [email protected].
As a player based in the Philippines, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team through live chat or email.
We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Certain data may need to be retained even after a deletion request if required by law.
neustar games uses cookies and similar technologies on the platform to support its operation. Cookies are small text files stored on your device that help the platform remember your session and preferences.
Most browsers allow you to control cookie settings. Disabling essential cookies will affect your ability to use the platform. You can manage cookie preferences through your browser settings at any time.
neustar games is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from persons under 21. Age verification is part of the account registration and KYC process.
If we become aware that an account has been registered by a person under 21, we will suspend the account, retain any necessary data for compliance purposes, and handle the situation in accordance with our Terms and Conditions. If you believe a minor has registered an account, please contact our support team immediately.
neustar games may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data handling practices. When material changes are made, we will notify registered players through the platform.
The "Last reviewed" date at the top of this page reflects when the current version was last updated. Continued use of the platform after a policy update is posted constitutes acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting support.
For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the neustar games team through the following channels:
Please include your registered account email and a clear description of your request. Identity verification may be required before we can process data rights requests.
Six plain-language points covering the most important aspects of how your personal data is treated on the platform. The full policy above contains the complete and binding version.
neustar games collects identity, contact, financial, and activity data — only as much as is necessary to run your account, process payments in PHP, and keep the platform secure.
All data in transit is protected by TLS/SSL encryption. Account access uses OTP verification. Internal access to player data is restricted and logged. Your account credentials are never shared.
Your personal data is not sold to third parties. Sharing is limited to payment processors, KYC verification services, and game providers who need it to deliver the service — all bound by strict agreements.
You can access, correct, delete, or restrict your data by contacting support. Responsible gaming data — including deposit limits and self-exclusion settings — is also within your control at any time.
Data is retained while your account is active and for a period after closure as required by applicable laws. When retention is no longer required, data is securely deleted or anonymised.
We do not collect data from persons under 21. Age verification is built into both registration and KYC. Any account found to be registered by a minor is suspended and data is handled per our Terms.